Frequently Asked Questions...

How long will it take for my order to arrive? All items listed on the website are ready to ship. Please allow up to 2 business days for items to be packaged. Then 1-7 business days for your item to arrive. (Australian residents only).

How much is postage? $8 flat rate for regular postage. All orders come with tracking which will be sent to you once dispatched. (Australian residents only).

Refunds- There are no refunds or exchanges if you simply change your mind or make a wrong selection. We will however gladly swap your item if it is faulty. If this is the case, we must be advised within 24 hours of the item arriving.

My design is different to the one pictured- Most items are of a hand made nature. Therefore there may be some variation between items from piece to piece. We try to give each garment its own unique look by adding some individuality.

Do you ship worldwide- Yes, we have a flat rate for all international orders. Once your order has been sent Scruff Candy takes no responsibility for loss or damage to your parcel.

Didn't find your question here? Please send us an email at hello@scruffcandy.com.au